Last updated: 10 September 2026.
Who handles your information
MYSLUNA handles personal information used to operate this store. Contact admin@mysluna.com.
Information we collect
When you place an order or contact us, we collect information such as your name, email, delivery and billing address, phone number, order details and correspondence. If you create an account, we also maintain the account information needed to provide it.
Our website and service providers may receive technical information such as IP address, browser or device information, security logs and cart/session activity. Payment information is processed through Stripe; we receive transaction references, status and limited payment details needed to manage orders and refunds.
How we use information
We use information to process payments and orders, arrange delivery, provide support and refunds, maintain accounts, protect against fraud and misuse, and meet record-keeping and legal obligations. If you choose to receive marketing messages, you can unsubscribe using the link in those messages or by contacting us.
Service providers and overseas handling
Our store uses WordPress and WooCommerce, Hostinger for website and email services, and Stripe for payment processing. We share information needed for fulfilment with suppliers and delivery providers, and with advisers or authorities where required or permitted by law.
Information may be handled outside your country, including by fulfilment providers in China and by international hosting and payment providers. The location depends on the provider and service. Contact us for information about the providers handling a particular order. See Stripe’s privacy policy for its handling of payment-related information.
Cookies and similar technologies
The store uses cookies and similar technologies for functions such as keeping your cart, maintaining sessions, account login and payment security. You can manage cookies in your browser; blocking them may prevent checkout or other store functions from working. Any optional marketing or analytics tools require a separate check of the notice and choices applicable to them before they are introduced.
Retention and security
We retain information for as long as reasonably needed for the purposes described here, including order support, disputes, accounting and legal obligations. Retention depends on the record and applicable requirements. We use access controls and service-provider security measures, but no internet service can guarantee absolute security.
Your requests and complaints
Contact admin@mysluna.com to request access to or correction of your information, ask about deletion, or raise a privacy concern. We may need to verify your identity. Some records must be retained for legal, security or transaction purposes; we will explain any applicable limitation. Your rights depend on the law that applies to you.
If you are not satisfied with our response, you can contact your relevant privacy regulator. In Australia, this is the Office of the Australian Information Commissioner.
Policy updates
We may update this policy as the store or its services change. The updated version and date will appear on this page.