Last updated: 10 September 2026.
Who you are buying from
MYSLUNA. Contact us at admin@mysluna.com for questions about your order or for return instructions before posting a product.
We usually reply within 1–2 business days (Monday–Friday, excluding public holidays).
Orders and payment
Please provide accurate contact and delivery details and use a payment method you are authorised to use. Review your items and checkout total before placing an order. We send an order confirmation by email.
If a stock, payment or genuine listing error prevents us from fulfilling your order as agreed, we will contact you and offer an appropriate resolution, including a refund where required. We will not substitute a product or increase an agreed price without your agreement.
Prices
Our store currency is US dollars (USD). The checkout shows the amount payable to MYSLUNA, including shipping and any tax collected by us. Your bank or payment provider may apply its own currency conversion or foreign-transaction fees.
Prices and offers may change for future purchases. This does not change the price of an order already agreed with you.
Delivery, changes and returns
See our Shipping & delivery policy for destinations, charges and delivery estimates, and our 30-night trial & returns policy for return instructions.
For an order change or cancellation request, contact admin@mysluna.com promptly. We will check whether the order can still be changed. This does not limit any statutory cancellation or refund right.
Product information
Screen settings and lighting can affect how colours appear. This does not remove our responsibility to supply products that match their description. The Sleep Hood is a comfort product; we do not promise a particular sleep outcome or that it treats a medical condition.
Using this website
Use the website lawfully. Do not interfere with its security, misuse another person’s information or submit fraudulent orders. Keep any account login details secure.
Privacy
Our Privacy policy explains how we handle information associated with your visit, order and support requests.
Consumer rights and concerns
Nothing in these terms or our policies excludes or restricts rights and remedies that cannot lawfully be excluded, including under the Australian Consumer Law and any other consumer law that applies to your purchase.
If something is wrong, contact admin@mysluna.com so we can work towards a resolution. You retain the right to contact the relevant consumer authority or pursue remedies available under applicable law.
Updates
We may update these terms for future use of the store. Updates do not retrospectively remove rights attached to an existing order.