Last updated: 3 October 2026.
Your 30-night trial
Try your MYSLUNA Sleep Hood at home. If it is not right for you, contact us within 30 days of delivery to request a return. Normal use during the trial is welcome. Please return the hood in good condition, clean and dry, with all included accessories. Damage caused by misuse is not covered by the voluntary trial. These trial conditions do not limit remedies for faulty or misdescribed goods.
Packaging for trial returns
For orders placed from 4 October 2026, please keep the original product packaging throughout your trial and include it with your return, along with all included accessories. Pack the item securely to protect it during return shipping. If the product packaging arrived damaged or is missing, contact us before returning the item so we can help.
This packaging condition applies only to voluntary trial returns for orders placed from 4 October 2026. Earlier orders retain the return terms provided at purchase. Original packaging is not required to request a remedy for faulty or misdescribed goods under applicable consumer law.
How to request a return
Email admin@mysluna.com with your order number and a brief explanation of why the hood did not work for you. We will provide return instructions and the return address after reviewing your request. Please wait for those instructions before sending your item back. Our business correspondence address is not automatically the return address.
We usually reply within 1–2 business days (Monday–Friday, excluding public holidays).
Return postage and refunds
Customers are responsible for arranging and paying the return postage for voluntary returns under the 30-night trial, except where applicable law requires otherwise.
We will issue your refund to the original payment method within 5 business days after receiving and checking your return. Your bank or payment provider may take additional time to show it in your account.
Faulty, damaged or incorrect items
Contact admin@mysluna.com with your order number and a description of the issue. Photos can help us assess the problem. We will arrange the appropriate remedy and cover reasonable return costs where required by applicable law.
Your consumer rights
The 30-night trial is additional to your statutory rights. Its deadline and voluntary-return conditions do not limit rights relating to faulty or misdescribed goods or statutory cancellation rights.
Nothing in these terms or our policies excludes or restricts rights and remedies that cannot lawfully be excluded, under any consumer law that applies to your purchase.