Last updated: 19 October 2026.
Where we ship
We currently offer shipping to Australia and the United States. Available delivery options are shown at checkout.
Shipping charges
Free standard shipping on orders of US$40 or more after discounts, including applicable GST and excluding shipping. Standard shipping costs US$6.99 for orders below US$40.
Estimated delivery
Delivery: 7–14 days from placing your order. Customs clearance, remote locations and peak periods can cause delays.
For a time-sensitive order, contact admin@mysluna.com before purchasing so we can confirm the current delivery estimate. Delivery estimates are not guaranteed arrival dates and do not limit your consumer rights.
We usually reply within 1–2 business days (Monday–Friday, excluding public holidays).
Changes, delays or missing parcels
Check your delivery address before ordering. If you need a correction, or your parcel is delayed, damaged or missing, contact admin@mysluna.com with your order number. We will investigate with the delivery provider and work with you on an appropriate resolution. Please contact us rather than treating a carrier status as the final outcome.
International orders
For orders delivered to the United States, MYSLUNA covers import duties and customs clearance charges. If a carrier requests an import-related payment, contact admin@mysluna.com with your order number and the payment notice so we can arrange payment or reimbursement. Any applicable sales tax is shown separately at checkout.
Your rights
Nothing in these terms or our policies excludes or restricts rights and remedies that cannot lawfully be excluded, including under the Australian Consumer Law and any other consumer law that applies to your purchase.
Optional shipping protection — US$2
Shipping protection is provided by MYSLUNA and is on by default for new carts. Switch it off before checkout if you do not want the US$2 charge.
For a parcel lost or damaged in transit, we will arrange a replacement or refund after reviewing your claim. If delivery takes longer than 14 days from placing your order, we will refund the US$2 protection fee.
To request help or a protection-fee refund, email admin@mysluna.com with your order number. For damage, please include photos of the item and packaging. This is a protection-fee refund for late delivery, not a refund of the product price solely because it is late.
Your existing rights and our standard assistance with damaged or missing parcels apply whether or not you select shipping protection.